Refund & Exchanges Policy

Last Updated: February 2025
Effective Date: February 1, 2025

1. Eligibility Window

30-Day Guarantee: Requests must be initiated within 30 days of delivery date
Excluded Periods: Holidays/sale items may have modified timelines (see product descriptions)

2. Qualification Requirements

We accept returns/exchanges only if:
✅ Items unworn/unwashed with original tags
✅ Original packaging intact
✅ Proof of purchase provided
🚫 Final sale items (clearance/swimwear/underwear)
🚫 Customized/personalized products

3. Return Process

Step 1: Email request to [email protected] within 30 days including:

Order number
Product photos
Reason for return

Step 2: Receive RMA authorization & shipping instructions within 2 business days

Step 3: Ship items to:
MAKE A SPLASH Returns
215 HIGH ST, PERTH AMBOY, NJ 08861
Customer pays return shipping - we recommend insured tracking

4. Refund Processing

Timeline: 5-10 business days after receiving returned items
Method: Original payment渠道 (Stripe/PayPal)
Deductions:
- Original shipping costs non-refundable
- 15% restocking fee for non-defective returns
- Return shipping costs at customer's expense

Exception: Full refund including shipping for our errors/wrong items

5. Exchange Options

Choose either:
A) Size/Color Exchange:

Free re-shipping for first exchange
Must meet same return conditions

B) Store Credit:

Instant digital credit upon return approval
No expiration date

6. Non-Returnable Situations

We may refuse returns for:

Damage from wear/improper care
Missing components
Opened hygiene-sensitive items (swimwear/underwear)
Requests beyond 30-day window

7. Defective/Damaged Items

Report within 7 days of delivery:

Email clear photos of defect/packaging
We'll provide prepaid return label if verified
Choose replacement/refund

8. International Returns

Customers responsible for:
- Return shipping costs
- Customs documentation ("Returned Goods")
- Import duties non-refundable
Declare value ≤ original purchase price